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TOLL FREE NUMBERS
USA & CANADA: 844 894 1789
CANADA (FRENCH): 866 545 7201
UK: 0808 159 3273
FRANCE: 080 090 2520
SPAIN: 90 049 9005
MEXICO: 800 726 2321
COLOMBIA: 01800 5184 4370
DIRECT LINE
OTHER COUNTRIES: 507 8419 434
Travel Specialists | Members Care
Monday to Friday 8:00 am to 7:00 pm. EST
Saturday 9:00 am to 2:00 pm. EST
* Schedule may change during some holidays.
MISSION
Create unique experiences for our members and exceed their expectations, offering new choices and flexibility to feel privileged and special.
Have a positive impact on the communities and their interest groups, while promoting the development of their human capital.
VISION
Become the main marketing channel for its Home Resorts through profitability and sustainability.
Maintain a continuous improvement of the value proposition with new destinations, services, and benefits.
VALUE PROPOSITION
Increase the service level for our members to feel special and part of the family.
BRAND PILLARS
At Ultimate Leisure Club we are committed to provide heightened Choice, Privilege, and Flexibility to our members to enjoy their vacations with an outstanding level of service, creating unique experiences that exceed their expectations while meeting high quality standards.
Taking this statements into account, the Quality Management System will focus on the execution of the following:
QUALITY OBJECTIVES
This quality policy and its objectives require the participation of all Ultimate Leisure Club coworkers; it will be led by the current regulations and policies relevant to itsactivity, keeping a strong commitment to the requirements of the Quality Management System, stipulated under the ISO 9001: 2015 norm.
Ensuring the security of information and the privacy of our members is a priority for ULC at all time. Remain vigilant against fraudulents calls, text messages and emails.
Be aware of fraudulent companies using various persuasive tactics such as phishing, smishing and vishing, that are impersonating ULC offering illegal rental and resell services.
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